Home Base, Inc. ("Home Base," "we," "us," or "our") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. As a provider of behavioral health, residential treatment, and family support services throughout West Virginia, we recognize the importance of safeguarding information about the individuals and families we serve.

This Privacy Policy explains how we collect, use, maintain, and protect information obtained through our website, as well as the choices available to website visitors.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information when you visit our website, contact our organization, request information about our services, or otherwise interact with us online.

Personal Information

Depending on how you interact with the website, information you voluntarily provide may include:

• Name
• Email address
• Telephone number
• Mailing address
• Information submitted through contact or inquiry forms
• Questions or requests regarding our programs and services
• Other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring websites or search engines
• General geographic location derived from technical information
• Cookies and similar website technologies

This information may be used to maintain website functionality, monitor performance, understand visitor activity, and improve the accessibility and effectiveness of our online resources.

2. How We Use Your Information

Home Base may use information collected through our website to:

• Respond to questions, inquiries, and requests for information
• Provide information about behavioral health and family support services
• Direct individuals and families to appropriate programs, resources, or locations
• Communicate with individuals who contact our organization
• Improve website functionality, accessibility, and user experience
• Maintain the security and integrity of our website
• Comply with applicable laws, regulations, and legal obligations
• Support administrative and operational activities related to our organization

We use personal information only for appropriate organizational purposes and in accordance with applicable privacy and confidentiality requirements.

3. Health Information and Confidentiality

Home Base provides services that may involve confidential medical, behavioral health, and other sensitive personal information.

Information collected in connection with the delivery of healthcare services may be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), where applicable, and other federal and West Virginia confidentiality laws.

Protected health information is handled in accordance with applicable legal requirements and Home Base's established privacy and security procedures.

Important Notice Regarding Website Communications

Our general website contact forms and standard email communications should not be used to submit sensitive medical information, detailed treatment histories, Social Security numbers, or other highly confidential personal information unless Home Base has specifically provided an approved secure method for doing so.

Submitting information through a general website form does not establish a patient-provider relationship.

This website Privacy Policy does not replace any HIPAA Notice of Privacy Practices that Home Base is required to provide in connection with covered healthcare services. Individuals receiving services should consult the applicable Notice of Privacy Practices for additional information about the use and disclosure of protected health information and their rights.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our content.

Cookies are small data files stored on your device that help websites remember certain information and preferences.

We may use these technologies to:

• Maintain website functionality and security
• Understand visitor traffic and website performance
• Identify technical issues
• Improve navigation and usability
• Evaluate the effectiveness of website content

You may adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies or tracking technologies.

Home Base does not intend to use website analytics to collect sensitive medical or treatment information. Any analytics or tracking technology used on pages that may involve health-related information should be configured and reviewed for compliance with applicable privacy laws.

5. Sharing and Disclosure of Information

Home Base does not sell personal information collected through its website.

We may disclose information in limited circumstances, including:

Service Providers: To trusted vendors and contractors that support website hosting, maintenance, technical services, communications, or other organizational operations, subject to applicable confidentiality and security requirements.

Legal Obligations: When disclosure is required by applicable law, regulation, court order, or other lawful process.

Safety and Protection: When reasonably necessary and legally permitted to protect individuals, safeguard organizational systems, or respond to circumstances involving health or safety.

With Authorization: When you have provided appropriate consent or authorization for a particular disclosure.

Where protected health information is involved, disclosures will be governed by applicable healthcare privacy laws and organizational policies.

6. Data Security

Home Base takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include secure website connections, access controls, system maintenance, and appropriate handling procedures.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we work to protect information entrusted to us, we cannot guarantee absolute security.

Visitors are encouraged to avoid transmitting confidential or sensitive information through unsecured communication channels.

7. Third-Party Websites and Services

Our website may contain links to external websites, community resources, employment platforms, government agencies, and other third-party organizations.

These websites operate independently and may maintain their own privacy policies and information collection practices.

Home Base is not responsible for the privacy practices, security, or content of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

8. Employment Applications

Individuals interested in employment opportunities with Home Base may be directed to an external recruiting or application platform.

Information submitted through a third-party employment platform may be collected and processed according to that provider's privacy policy, as well as applicable employment and privacy laws.

Home Base encourages applicants to review the relevant privacy disclosures before submitting employment-related information.

9. Children's Privacy

Home Base provides programs and services that support children, adolescents, and families. We recognize the importance of protecting children's personal information.

Our general website is intended to provide information to parents, guardians, caregivers, professionals, and community members. It is not designed to independently collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

We do not knowingly collect personal information directly from children under 13 through our general website in violation of applicable law.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable legal requirements, we will take appropriate steps to address the information, including deletion when required.

Information collected in connection with services provided to minors is subject to applicable healthcare, child welfare, and confidentiality requirements.

10. Data Retention

Home Base retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, support legitimate organizational operations, and satisfy applicable legal, regulatory, and recordkeeping requirements.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and any applicable legal obligations.

When information is no longer required, we take appropriate steps to securely delete, destroy, or de-identify it, subject to applicable retention requirements.

11. Your Privacy Choices and Rights

Depending on applicable law and the nature of the information collected, you may have the ability to:

• Request information about personal information you have provided through our website
• Request correction of inaccurate personal information
• Request deletion of certain personal information, subject to applicable recordkeeping and legal requirements
• Adjust browser settings to manage cookies
• Opt out of optional electronic communications, where applicable
• Contact us with questions or concerns regarding privacy practices

Requests involving protected health information may be subject to separate processes and rights established under HIPAA and other applicable laws.

To submit a privacy-related inquiry, please contact Home Base using the information provided below.

12. Changes to This Privacy Policy

Home Base reserves the right to update or modify this Privacy Policy to reflect changes in our website, organizational practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically to remain informed about how their information is handled.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Home Base, Inc.

713 Bigley Avenue
Charleston, WV 25302

Phone: (304) 746-2918
Fax: (304) 746-2919

Website: www.homebaseinc.org

For questions regarding medical records, protected health information, or patient privacy rights, please contact Home Base directly to be directed to the appropriate staff member or privacy representative.

Home Base, Inc.
Strengthening Families. Changing Lives.

© 2026 Home Base, Inc. All Rights Reserved.